Get Help From 31bets Support
Live chat is available 24/7 for general 31bets customer support. It is the most direct route when you need help with an account or service issue.
For written support, email [email protected]. This is the general support address for account, payment, verification and other service-related questions.
31bets does not list a telephone helpline. The available general support routes are live chat and email rather than phone support.
Formal complaints use a separate written route from ordinary customer support. If you need to submit one, check the current support or terms area for the complaint route in use at that time.
Live Chat, Email and Complaint Routes
The two main general-support options are 24/7 live chat and written support through [email protected]. Which one you use can depend on whether you want an active chat or prefer to keep a written email thread.
No telephone helpline is listed. Formal complaints should also be kept separate from the general support email because they follow their own written route.
| Support Route | Availability or Use |
|---|---|
| Live Chat | Available 24/7 |
| General Support Email | [email protected] |
| Telephone Helpline | Not listed |
| Formal Complaint | Use the current complaint route shown in the support or terms area |
Use Live Chat for General Help
Live chat is available around the clock. It can be used for general account help when you want to explain an issue directly through the support interface.
- Open live chat for general account help.
- Explain the issue clearly.
- Provide account or transaction details when they are relevant to the request.
- Follow the instructions given for the specific issue.
The 24/7 availability refers to access to the live-chat channel. It should not be read as a guarantee that every case will be resolved immediately.
Email Support at [email protected]
For written general support, use [email protected]. Email can be useful when you want to describe an issue in detail or keep the conversation in a written thread.
- Use [email protected] for written general support.
- Describe the issue and include the relevant account context.
- Add transaction or verification details only when they relate to the case.
- Keep the reply thread if further follow-up is needed.
This address is for general support. It should not automatically be treated as the formal complaint address because complaints use a separate written route.
No Telephone Helpline Is Listed
31bets does not list a telephone helpline. If you need help, use the available live-chat or email channels instead of searching for an unsupported phone number.
- Telephone helpline: Not listed
- Live chat: Available 24/7
- Written general support: [email protected]
No callback, WhatsApp or Telegram support route is listed here, so those channels should not be assumed.
Site and Support Languages
The languages available in the site interface are not the same as the languages listed for customer support. The interface covers a broader set.
The site interface is available in English, German, Spanish, Finnish, French, Italian, Russian and Swedish. Support is provided in English, Spanish, German, French and Italian.
| Language Scope | Listed Languages |
|---|---|
| Site Interface | English, German, Spanish, Finnish, French, Italian, Russian, Swedish |
| Support | English, Spanish, German, French, Italian |
Finnish, Russian and Swedish are therefore listed as interface languages but should not be assumed to be available as support languages.
Formal Complaints Use a Separate Route
General customer support and formal complaints use separate written routes. The general support email should not be presented as the universal complaint address.
- Use general support first for an ordinary account or service issue.
- Keep relevant screenshots, transaction references or previous support correspondence where applicable.
- If the matter becomes a formal complaint, use the complaint route currently shown in the support or terms area.
- Follow the complaint instructions shown there rather than sending the complaint to an assumed address.
No fixed complaint response time or outcome is stated here, so those should not be assumed in advance.
Responsible Gambling Help and Account Controls
Some account requests relate specifically to responsible-play controls rather than ordinary support. These include deposit limits, time-out and self-exclusion options.
For deposit limits, time-out or self-exclusion options, review the responsible gambling controls available for your account.
FAQ – Customer Support and Complaints
Is 31bets Live Chat Available 24/7?
Yes. Live chat is available around the clock.
What Is the General Support Email?
The general written support address is [email protected].
Is Phone Support Available?
No telephone helpline is listed. Use live chat or email for general support instead.
How Should I Start a Formal Complaint?
General support and formal complaints use separate written routes. Check the current support or terms area and use the complaint route shown there.